Hotel Guidelines
Check-in/Check-out
Check-in by 3 p.m.
Check-out by Noon
Cancellation Policy
To cancel your reservation, please contact the hotel 24 hours prior to arrival.
Pets
We look forward to providing a memorable stay for you and your pet. To ensure the comfort and enjoyment of our guests, the following policies apply to your pet's stay:
- Pet Fee. There is a $125 nonrefundable pet fee, per stay. This fee will be charged to your account prior to check-out to cover the cost of deep-cleaning the room in preparation for our next guest.
- Damage Assessment. You will be billed for any damage caused by your pet or for any extraordinary cleaning necessary after your pet's stay. You must tender a valid credit card at check-in as payment for any damage or extraordinary cleaning costs related to your pet's stay. By signing this agreement, you expressly authorize the Hotel to charge these costs to your credit card during or after your stay.
- Acceptable Pets. We welcome all well-mannered, disease-free dogs under 40 lb. We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior, including, but not limited to, biting, excessive barking, evidence of disease, or urination or defecation in public areas. No more than one pet may occupy each guest room. You will be responsible for all charges relating to the removal of your pet including transportation and kennel charges.
- Carrying Pets. Dogs must be on a leash throughout all common areas of the hotel.
- Housekeeping. For the safety and comfort of your pet, Housekeeping will enter your room only if: (a) your pet is not present or (b) you are present and your pet is leashed or caged.
- Public Areas. Dogs are not allowed in any of the Food & Beverage outlets unless they are service dogs.
Release and Indemnification. You agree to release, defend, and indemnify The Lenox, Back Bay Boston, from any and all claims or damages related to your pet or your pet's stay at the Hotel, including any claims by third-parties. Dogs cannot be left alone or unsupervised in the guest room at any time.
Smoking
The Lenox, Back Bay Boston is a non-smoking hotel. There will be a $250 non-refundable fee taken from any room that is smoked in to deep clean and restore the room back to its non-smoking condition.
Parking
Valet parking only
$41 Overnight