Reservation Desk


Lenox guests are treated to an inimitable blend of rich history, seamless service and an unwavering commitment to the environment



  • • Personalized room preferences
  • • Hypo-allergenic rooms
  • • Complimentary WIFI
  • • Cue Radio with Bluetooth
  • • Complimentary morning coffee and tea bar in lobby
  • • Complimentary newspapers
  • • Complimentary bottled water
  • • Luxury bath amenities by Beekman 1802
  • • 24-hour valet parking
  • • Same day laundry/dry cleaning
  • • Complimentary overnight shoeshine
  • • “In A Moment’s Notice” travel essentials and cravings
  • • 24-hour fitness center
  • • 5,000 square feet of private function space
  • • Nightly turndown service
  • • In-room wellness and spa therapies available
  • • Babysitting services
  • • Complimentary boarding pass printing
  • • 24-hour business center
  • • 24-hour room service
  • • Complimentary in-town car service, based upon availability
  • • Bike rentals available


Hotel Guest Services

Boutique, for us, reflects a service philosophy – a passion for pleasing that’s been underway at The Lenox Hotel for over a century. It is authentically our pleasure to connect with guests one-on-one. To provide experiences – off-property, on-site and in-city that resonate with their lifestyle, their specific needs.

Be it business, holiday, wedding weekend or romantic getaway – whatever your purpose may be for visiting Boston – our guiding theme is simple: make your stay individualized and unforgettable. If we do that right, we know we’ll be around another hundred years. The Lenox Hotel and its gracious Guest Services team reinforce the theme of outstanding attention, offering a variety of personalized in-room services and eco-friendly amenities during your stay.

Step inside our lobby to be warmly greeted and instantly liberated from the hustle and bustle of city life. From Valet to Bellman to Guest Greeter, every member of our seasoned Guest Services team – we think it’s one of the best in Boston – has the willingness to orchestrate anything from a last-minute table in one of Boston’s award-winning restaurants to a luxury box at Fenway Park. If you can imagine it, they can manage it. And to get you there, The Lenox offers complimentary in-town drop-off service (based upon availability). If staying in is more your thing, enjoy our 24-hour in-room dining by one of our three restaurants or a workout in our on-premise gym.

Please contact our concierge at or call direct at 617.421.4970

Boutique isn’t just an ‘of-the-moment’ label for us – it reflects a century-old service philosophy rooted in an exuberant passion to please




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