FAQ’s
Reservation Desk

FAQ’s

 

 

 

 

About Boston:

Q: How far is the hotel from…
A: …Faneuil Hall Marketplace? Approximately 2.5 miles.
…Fenway Park? Approximately 6 blocks from the hotel.
…Museum of Fine Arts? Approximately 7 blocks from the hotel.
For a map and more information on sights and attractions near the hotel, go to Map & Directions.

Q: How far is the hotel from the airports?
A: From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel. Click here for Driving Directions.

About The Lenox:

Q: Will the hotel arrange transportation?
A: Yes, the Concierge will gladly assist with airport transportation, limousines, taxis and car rentals.

Q: Does the hotel offer dry cleaning services?
A: Yes, the hotel valet handles all laundry and dry cleaning services.

Q: How can I obtain reservations/tickets to dining and the arts?
A: Our Concierge is happy to assist guests with ticket arrangements, as well as sightseeing tours, dining and other recreation.

Q: Do you offer high-speed Internet access?
A: Yes, we offer complimentary high-speed Internet access to a T-1 line in all of our guest rooms and suites. We provide complimentary WI-FI in all guest rooms, meeting rooms and public areas throughout the hotel.

Q: Do you have a business center?
A: Yes, we offer 24-hour complimentary access to our business center, which is equipped with a computer, fax machine and printer. Please ask our Concierge for assistance.

Q: Is early check-in and late check-out available?
A: Yes, regular check-in is 3 pm and check-out is 12 noon. To make other arrangements, please advise the reservationist when securing your room. We will be happy to accommodate special requests based on availability.

Q: What are parking arrangements?
A: The hotel provides valet parking at a cost of $45 overnight.

Q: Does the hotel offer ADA accommodations?
A: Yes, the hotel has ADA-compliant rooms, including one suite.

Q: What are room service hours?
A: Room service offers a complete menu and light fare 24 hours a day.

Q: What credit cards are accepted?
A: American Express, VISA, MasterCard, Discover, and Diners Club.

Q: Do you have a fitness facility?
A: Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day.

Q: Do you allow pets on property?
A: The hotel is “pet-friendly” and permits small dogs 20 lbs and less. Please note that we do have a one time deep-cleaning fee of $125 per stay for any guests traveling with dogs. Please inquire for additional details.

Q: Does the hotel have a restaurant?
A: Yes, we have 3 food and beverage outlets: City-Table, Solas and City-Bar. Click here for more details.

Q: Where is the closest ATM?
A: The Lenox has an ATM located in the lower lobby level.

 

Please be so kind to complete the below information and someone from our sales team will contact you within one business day.