Reservation Desk






About Boston:

Q: How far is the hotel from…
A: …Faneuil Hall Marketplace? Approximately 2.5 miles.
…Fenway Park? Approximately 6 blocks from the hotel.
…Museum of Fine Arts? Approximately 7 blocks from the hotel.
For a map and more information on sights and attractions near the hotel, go to Map & Directions.

Q: How far is the hotel from the airports?
A: From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel. Click here for Driving Directions.

About The Lenox Hotel in Boston:

Q: Will the hotel arrange transportation?
A: Yes, the Concierge will gladly assist with airport transportation, limousines, taxis and car rentals.

Q: Does the hotel offer dry cleaning services?
A: Yes, the hotel valet handles all laundry and dry cleaning services.

Q: How can I obtain reservations/tickets to dining and the arts?
A: Our Concierge is happy to assist guests with ticket arrangements, as well as sightseeing tours, dining and other recreation.

Q: Do you offer high-speed Internet access?
A: Yes, we offer complimentary high-speed Internet access to a T-1 line in all of our guest rooms and suites. We provide complimentary WI-FI in all guest rooms, meeting rooms and public areas throughout the hotel.

Q: Do you have a business center?
A: Yes, we offer 24-hour complimentary access to our business center, which is equipped with a computer, fax machine and printer. Please ask our Concierge for assistance.

Q: Is early check-in and late check-out available?
A: Yes, regular check-in is 3 pm and check-out is 12 noon. To make other arrangements, please advise the reservationist when securing your room. We will be happy to accommodate special requests based on availability.

Q: What are parking arrangements?
A: The hotel provides valet parking at a cost of $45 overnight.

Q: Does the hotel offer ADA accommodations?
A: Yes, the hotel has ADA-compliant rooms, including one suite.

Q: What are room service hours?
A: Room service offers a complete menu and light fare 24 hours a day.

Q: What credit cards are accepted?
A: American Express, VISA, MasterCard, Discover, and Diners Club.

Q: Do you have a fitness facility?
A: Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day.

Q: Can I ship my packages to the hotel before my arrival?
A: Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be certain the name on the package(s) matches that of your reservation. Please email the concierge with questions at concierge@lenoxhotel.com.

Q: Do you allow dogs on property?
A: The hotel is “dog friendly” and permits small dogs 20 lbs and less. Please note that we do have a one time deep-cleaning fee of $125 per stay for any guests traveling with dogs. Please inquire for additional details.

Q: Does the hotel have a restaurant?
A: Yes, we have 3 food and beverage outlets: City-Table, Solas and City-Bar. Click here for more details.

Q: Where is the closest ATM?
A: The Lenox has an ATM located in the lower lobby level.


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