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We extended our stay and the hotel was part of the reason why. The staff went above and beyond to make our stay comfortable. The room was large, the staff knew us each time we left and returned, the location is perfect, the restaurant was great, the morning coffee was perfect, etc.
Highly recommend and so glad that I read about this hotel in Travel and Leisure magazine.
Katie H. - New York
We recently stayed at the Lenox for three nights and I cannot begin to say what a wonderful experience this was! I had dreamed of staying at this hotel ever since I was very small when my family visited my grandmother in Boston. The entire staff was exceptional from the hotel desk managers to the bellhops -- incredibly helful and they recalled many details we had told them about ourselves, our interests and things we like to do. At the end of our trip the only comment I had to make was that I was a bit disappointed that the turn down servie did not feature any dark chocolate! Lo and behold, two days after our return home we received a bag of wonderful Lindt dar chocolates witha note stating "enjoy!" Now what other hotel would do this??? The Lenox is Boston's brightest gem and one of the most delightful hotels I have ever stayed in. We plan to return to the Lenox for all our future get-aways to Boston.
Bill and Annie M. - Bristol, RI
Arrived after a 6 hour flight & the service from the word go was amazing. The check-in reception staff are very helpful and attentive. The concierge was great and gave us chmpagne and strawberries when the florist messed up my Valentine flowers!
The room was spotlessly clean and the linen changed every day if you wanted it to be. There was a card to leave if you were happy to keep the linen another night as part of an eco-initiative.
Central location - we walked to Fenway Park and Boston Common, but easy transport links. Great Mall at Prudential & other shops nearby! Will definitely recommend in a heartbeat! Thank you to all at The Lenox - Boston's best!!!
William N. - UK
Loved the small hotel ambiance and courteous staff. This is an older building, but nicely maintained so as not to lose its charm. Great bar and restaurants on-site and close to shopping and other great restaurants. This is our hotel of choice whenever we stay in Boston. Love it!
Richard P. - Portland, ME
As soon as we walked into the hotel..the clean smell was amazing. The employees go out of their way to make you feel special and answer any questions you have about their city. There are a lot of nice little touches as well...great coffee service in the AM in the lobby followed by hot chocolate/chocolate chip cookie service in the afternoon. The workout room was perfect if you wanted to blow off steam and they even have a cooler full of bottled water for free in the room. The Aveda bath products were also a great touch!
The area is perfect for shopping or browsing the city. The subway is accessible within a block and cheap if you buy a pass...we used the subway to go EVERYWHERE! Can't wait to return..nicest people we have met any place!
Marie S. - Livonia, MI
We recently attended a wedding at your hotel. Just a note to tell you what a wonderful time we had. We stayed several days at the Lenox, what a wonderful experience. The Hotel is absolutely beautiful and I miss the wonderful smell of the lobby. The wedding was beautiful and the food was fabulous. We had the filet and I do not think I have ever had such a good steak anywhere else. The entire staff were truly professional, kind, helpful and made us feel totally comfortable. We would highly recommend the Lenox Hotel to anyone that would be traveling to your beautiful city of Boston.
Bonnie K. - Holland, OH
Thank you so much for your hospitality during my stay at the Lenox this week. I have told everyone I know who comes to Boston that they must stay at the Lenox. The charm and elegance and the exquisite service make this one of the most wonderful hotels in the country and far superior to other hotels in Boston.
Jan R. - Washington, DC
I really wish I remembered the names. EVERY single person was fantastic, I have never stayed in a hotel with such exceptional staff! Every time I come to Boston I will be staying there and will be recommending The Lenox to all of my friends and co-workers. Hands down the best hotel stay I have ever had. The doormen were great, front desk staff great, and the bellhops. You have a Lenox(er) for life! And this is coming from someone who has had their fare share of hotel stays.
Lauren P . - Dallas, TX
It is so thrilling to see a successful business, and a luxury hotel at that, using such an extensive environmental program. It was the main reason I choose your hotel over others in the area. I especially loved the waste can in the room with the recycling options. It makes it easy for those who may not consider recycling while at a hotel. I LOVED it!
David M. - San Francisco, CA
This was our first stay at the Lenox. We have stayed at many downtown Boston hotels, and were very pleased and happy to find that the Lenox is now one of our favorites. Your staff was, across the board, very friendly and polite. The housekeeping staff was lovely. This is a great hotel!
Holly T. - Fort Worth, TX
Absolutely everyone on staff at The Lenox was amazing. The ease of approach, kindness, and hospitality are unmatched by any competitor...thank you to everyone, your generosity and sincere kindness have enabled my wife and I to know where we are staying when we come to Boston for the rest of our lives.
Matthew J. - NY, NY
My wife and I travel quite a bit and we both agreed that our stay at the Lennox was at the top of our list. From the moment we checked-in to the moment we drove off in the car. The service was phenomenal! Consistently friendly faces with sincere intentions made our brief stay in Boston very memorable...individually any one of our experiences would have stamped our loyalty to the Lenox in any future visits to Boston, but collectively (I cannot believe I am actually thinking this but...) it was the highlight of our trip to New England. Thank you so much for creating such a great memory for our family!
Tim A. - Hartford, CT