Do you have a question regarding check in times, parking information, pet policies – well, we’ve got the answer(s).
And if we didn’t answer your questions below and left you wondering, contact us or phone us at 617.536.5300 and we’ll get right back to you.
What are you doing about COVID-19?
The health and well-being of our guests and employees are of the greatest importance to us. We are carefully monitoring the COVID-19 situation and are collaborating with city and state officials to stay fully informed. In addition to our always diligent housekeeping, we have proactively implemented extra resources and sanitary procedures as preemptive measures. Details can be found here.
Should you have further questions, please contact us via [email protected].
Do you house college students?
While we welcome many students and their families, we do not have any rooms that function as dorm residences.
Do you charge a resort/destination/facilities fee?
No, we do not have any hidden fees nor do we charge any of these types of fees. The only fees on our rooms beyond any incidentals you might charge to your room are local city & state taxes. All of our guests have equal and complimentary access to all of our amenities – from our locally roasted coffee and tea in the mornings to our 24/7 fitness and business centers to our high speed WiFi. When you’re here, you’re taken care of.
What is the hotel cancellation policy?
For most reservations, our cancellation policy is 24-hours prior to arrival. This may vary based on rates & dates, so please check directly with us to confirm.
How far is the hotel from…
…Back Bay? Located in the heart of Back Bay.
…Copley Square? One block.
…Hynes Convention Center? Three blocks.
…Faneuil Hall Marketplace? Approximately 2.5 miles.
…Fenway Park? Approximately 6 blocks from the hotel.
…Museum of Fine Arts? Approximately 7 blocks from the hotel.
For a map and more information on sights and attractions near the hotel, go to Our Map.
How far is the hotel from the airports?
From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel.
Will the hotel arrange transportation?
Yes, the Concierge will gladly assist with airport transportation, limousines and car rentals.
Does the hotel offer dry cleaning services?
Yes, the front desk handles all laundry and dry cleaning services. Same day options available.
How can I obtain reservations/tickets to dining and the arts?
Our Concierge is happy to assist guests with ticket arrangements, as well as sightseeing tours, dining and other recreation.
Do you offer high-speed Internet access?
Yes, we provide complimentary WI-FI in all guest rooms, meeting rooms, and public areas throughout the hotel.
Do you have a business center?
Yes, we offer 24-hour complimentary access to our business center, which is equipped with a computer and printer. Please ask our Concierge for assistance.
Is early check-in and late check-out available?
Yes, regular check-in is 4:00 pm and check-out is at noon. To make other arrangements, please advise the reservationist when securing your room. We will be happy to accommodate special requests based on availability.
What are parking arrangements?
The hotel provides valet parking at a cost of $65 overnight, which includes unlimited in-and-out privileges. The nearest self-park garage is just a few buildings up Exeter Street in the Prudential Center.
Does the hotel offer ADA accommodations?
Yes, the hotel has ADA-compliant rooms, including one suite.
Do you have working fireplaces in your hotel?
Yes, we have wood-burning fireplaces that operate on a seasonal basis, in many of our guest rooms. When you would like your fire started, our bellman will come up and light the fire, please just give us a call at the front desk.
What credit cards are accepted?
American Express, VISA, MasterCard, Discover and Diners Club.
Do you have a fitness facility?
Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day. Free weights, Nautilus, and cardio equipment available.
Can I ship my packages to the hotel before my arrival?
Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be certain the name on the package(s) matches that of your reservation. Please email the concierge with any questions.
Do you allow dogs on property?
The hotel is dog friendly and permits small dogs 50 lbs and less at no charge! Please just let us know before arrival so we can make sure we are ready for our four-legged guest too. Dog sitting services available. “Green space” is available just two blocks away on Commonwealth Avenue. Please contact us for additional details.
Does the hotel have a restaurant?
Yes, we have 3 food and beverage outlets: City Table, Solas and City Bar. Click here for more details.
Where is the closest ATM?
There is a Bank of America ATM just across the street from us on Boylston Street.
Do you offer connecting rooms?
Yes, please reach out directly for availability and rates.
Do you have pet free rooms for those with Allergies?
Yes, our 11th floor is dedicated to reducing allergens. Please reach out directly for availability and rates.
What type of ID do you require at Check in?
We require an official ID for check-in.
How old do you have to be to check in?
You must be 21 or over to check-in and stay alone.
Do children stay free?
Do you allow smoking at the hotel?
No, by law, all hotels in Boston are smoke-free.
Does the hotel offer cribs or rollaway beds? Cost?
Yes, cribs are complimentary, rollaway beds are $30 additional per night.