Our Promise

We are passionate about your experience on our website and the content we provide here. Selecting a hotel can be daunting, and we strive to make that process a little easier by painting a true picture of what we are about. From the pictures of our staff to the blog posts written by them, what you see here is genuinely who we are.

If you are shopping around and see a different offer for The Lenox on another site, let us know and we will make it right. We would be honored to be your home in Boston!

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Lenox Mercantile Holiday Pop-Up

Our local partners are just that, a part of us. Weaved into the fabric of our hotel, these small business tie the experience at our hotel to Boston and the surrounding area, and give you as our guest a true New England experience.


In celebration of those amazing partners, we are pleased to once again host our Lenox Mercantile Holiday Pop-Up event on 12/7 from 11:30am – 3:00pm!


Can’t make it to Boston for the event? Check out our online Mercantile to give a Lenox gift to your favorite travel partner!


Details Below

Join us from 11:30am – 3:00pm on Saturday 12/7, as our local partners take over our lobby for a one-of-a-kind holiday pop-up! Plus, we’ll have snacks, hot cocoa, live music and other surprises!


Back Bay Watch Co………..Boston, MA
Beekman 1802………..Sharon Springs, NY
COOP’s MicroCreamery………..South Boston, MA
Golden Rule Honey………..Leominster, MA
Jack’s Snacks………..Warwick, RI
Mission Maple Syrup………..Lanesborough, MA
Nini Sweets………..Winthrop, MA
Parnon Estates Olive Oil………..Belmont, MA
Q’s Nuts………..Somerville, MA
Seacoast Sweets………..Pawtucket, RI
Share Coffee Roasters………..Hadley, MA
Sprout Truck………..Boston, MA
Tiffany Hilton Pottery………..Florence, MA

We’ll also have some Lenox merchandise just in time for the holidays!


Beekman 1802

Based in Saratoga Springs, NY, Beekman 1802 produces extremely high quality goat-milk based bath amenities, rooted in the community. Find out what it means to Josh and Brent to work with a small team and produce a high quality product that people love.

Share Coffee Roasters

Located just two hours west of The Lenox in Hadley, MA, Share roasts our coffee fresh every week and overnights the beans to us so we can provide you with the best-tasting, freshest coffee around.  They work with importers who work directly with coffee farmers, ensuring that the coffee farmers are compensated fairly for their outstanding work by eliminating many of the middlemen traditionally involved with coffee buying.

Nini Sweets

Winthrop native Denise Maziarz, has always loved baking since she was a little girl and her passion for creating has spilled over into a very “sweet” business! We started serving her amazing crème brûlée shortbread treats in the lobby and they have been a guest (and employee!) favorite ever since. These delighful shortbreads would make the perfect gift – grab some today!

For more information about “Nini” or to order some yummy cookies, visit

Golden Rule Rooftop Honey

Several years ago we invited 150,000 new long-term guests to our roof-top, our very own colony of bees. With our hives hosting more than double the number of bees currently, we have an abundance of honey themed items in our hotel restaurant/lounges City Table and City Bar.

For more information about our beekeeper, Dean Stiglitz, and sustainability efforts, visit

Seacoast Sweets

Seacoast Sweets is a family-owned and operated small batch candy-maker in New England. Originally founded in Newburyport, MA, they moved to Rhode Island in 2018.

Seacoast Sweets likes to keep it simple. Chocolate candy made with real natural peanut butter, a coconut patty with actual coconut flakes, or a peppermint patty with a creamy, buttery filling just like Grampa used to make. Simple, delicious patties and beautiful gift boxes are what Seacoast Sweets is all about!

Tiffany Hilton Pottery

It felt like a perfect match when we stumbled upon Tiffany Hilton Pottery in Florence MA – a six mile drive through the bucolic countryside of the Pioneer Valley from our coffee roasters, Share Coffee in Hadley MA.

Today, the custom mug that Tiffany created for us can be found both in our Mercantile as well as part of our Fireside Experience package where you can enjoy mugs of COOP’s hot cocoa and Seaside Sweets’ S’mores patties besides a roaring wood fire in one of our Executive Fireplace rooms.

COOP's MicroCreamery

Once upon a time, Marc “Coop” Cooper was an Electrical Engineer and Hospital Administrator who decided to learn how to make super premium ice cream. Marc then went on to own and operate two popular retail ice cream shops and produce high quality, super premium frozen desserts for restaurants, caterers and other ice cream shops for 25 years—winning Best of Boston twelve times.

In Spring 2009, Coop set out to create his own brand of handmade ice cream and products, and COOP’s MicroCreamery was born. COOP’s has since developed recipes and techniques using the latest ingredient innovations along with the promise of no artificial ingredients of any kind. COOP’s makes the best specialty desserts possible, using only the finest ingredients available from suppliers they know, never anything unpronounceable. Their Original and Vegan Hot Fudges, Salted Caramel sauce, and Cocoa Felice are all made from scratch in small batches: on every jar you’ll find the initials of the person who made it.

Back Bay Watch Company

Owned and operated by proud Bostonian, Michael Lembo, Back Bay Watch Company is a collection of Boston centric men’s and women’s watches that capitalize on the classic look and feel of the city.

Inspired by the well-known style of the historic Back Bay, with blocks of brownstones, recognizable gold domes, and cozy neighborhoods, each Back Bay watch is intended to represent the city’s staple features that will never go out of style. Named after the iconic streets of the Back Bay, the watches are perfect for those who share their passion for Beantown. Visit