Our Promise

We are passionate about your experience on our website and the content we provide here. Selecting a hotel can be daunting, and we strive to make that process a little easier by painting a true picture of what we are about. From the pictures of our staff to the blog posts written by them, what you see here is genuinely who we are.

If you are shopping around and see a different offer for The Lenox on another site, let us know and we will make it right. We would be honored to be your home in Boston!

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Our Lobby Legend

Our Lobby Legend

On May 8, 2009 The Lenox Hotel, honored its longest running employee –Jimmy Fisher– with a special dedication ceremony. The Saunders’ family patriarch Roger Saunders unveiled the “Jimmy Fisher Suite” as a tribute to the then 84-year-old bellman who was as much a fixture and as recognizable as The Lenox’s iconic, red rooftop sign.

Since February 21, 1949, more than six decades ago, Mr. Fisher has stood curbside greeting guests at the epicenter of historic Copley Square. From quirky encounters (as shared above in his hand-written account) to brushes with fame, Jimmy Fisher has literally witnessed a slice of Beantown history pass through The Lenox’s doors. The Saunders Family was proud to bestow the highest honor of Mr. Fisher for his loyal service The Lenox and the community at large. Read Jimmy’s tribute in the Boston Herald here.

Roger Saunders offered a personal tribute: “Jimmy Fisher after 60 years as a Lenox bellman greeted each day and each guest with a sparkle in his eye and a spring to his step. The Saunders family has operated the hotel for over 50 years and Jimmy’s hospitality and enthusiasm throughout our ownership is memorable to travelers from around the world. Always a class act, he is a Lenox legend.”

Director of Marketing Communications