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What is the hotel cancellation policy?

For most reservations, our cancellation policy is 24-hours prior to arrival. This may vary based on rates & dates, so please check directly with us to confirm.

Do you charge a resort/destination/facilities fee?

No, we do not have any hidden fees, nor do we charge any of these types of fees. The only fees on our rooms beyond any incidentals you might charge to your room are local city & state taxes. All of our guests have equal and complimentary access to all of our amenities – from our locally roasted coffee and tea in the mornings to our 24/7 fitness and business centers to our high-speed WiFi. When you’re here, you’re taken care of.

What credit cards are accepted?

American Express, VISA, MasterCard, Discover and Diners Club.


Does the hotel offer cribs or rollaway beds? Cost?

Yes, cribs are complimentary, and rollaway beds are $30 additional per night.

Do you allow smoking at the hotel?

No, by law, all hotels in Boston are smoke-free.

Do children stay free?

Yes, you bet!

How old do you have to be to check in?

You must be 21 or over to check-in and stay alone.

Does the hotel have a restaurant?

Yes, we have 3 food and beverage outlets: City Table, Solas and City Bar. Click here for more details.

Do you allow dogs on property?

The hotel is dog friendly and permits dogs 50 lbs and under at no charge! We have a two dog per room limit. Please just let us know before arrival so we can make sure we are ready for our four-legged guest too. Dog sitting services available. “Green space” is available just two blocks away on Commonwealth Avenue. Please contact us for additional details.

Does the hotel offer dry cleaning services?

Yes, the front desk handles all laundry and dry cleaning services. Same day options available.

Will the hotel arrange transportation?

Yes, the Concierge will gladly assist with airport transportation, limousines and car rentals.

Do you have a fitness facility?

Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day. Free weights, Nautilus, and cardio equipment available.

Can I ship my packages to the hotel before my arrival?

Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be sure the name on the package(s) matches that of your reservation. Please email the concierge with any questions.


Does the hotel offer ADA accommodations?

Yes, the hotel has ADA-compliant rooms, including one suite.

Do you have working fireplaces in your rooms?

Yes, we have wood-burning fireplaces that operate on a seasonal basis in many of our guest rooms. When you would like your fire started, our bellman will come up and light the fire, please give us a call at the front desk.  Fires can be lit between 8AM and 11PM.

Do you offer connecting rooms?

Yes, please reach out directly for availability and rates.

Do you have pet free rooms for those with Allergies?

Yes, our 11th floor is dedicated to reducing allergens. Please reach out directly for availability and rates.

Do you house college students?

While we welcome many students and their families, we do not have any rooms that function as dorm residences.

Local Area

How far is the hotel from…

…Back Bay? Located in the heart of Back Bay.
…Copley Square? One block.
…Hynes Convention Center? Three blocks.
…Faneuil Hall Marketplace? Approximately 2.5 miles.
…Fenway Park? Approximately 6 blocks from the hotel.
…Museum of Fine Arts? Approximately 7 blocks from the hotel.

For a map and more information on sights and attractions near the hotel, click here.

How far is the hotel from the airports?

From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel.

Where is the closest ATM?

There is a Bank of America ATM just across the street from us on Boylston Street.

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Our Promise

We are passionate about your experience on our website and the content we provide here. Selecting a hotel can be daunting, and we strive to make that process a little easier by painting a true picture of what we are about. From the pictures of our staff to the blog posts written by them, what you see here is genuinely who we are

If you are shopping around and see a different offer for The Lenox on another site, let us know and we will make it right. We would be honored to be your home in Boston!