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For most reservations, our cancellation policy is 24-hours prior to arrival. This may vary based on rates & dates, so please check directly with us to confirm.

No, we do not have any hidden fees, nor do we charge any of these types of fees. The only fees on our rooms beyond any incidentals you might charge to your room are local city & state taxes. All of our guests have equal and complimentary access to all of our amenities – from our locally roasted coffee and tea in the mornings to our 24/7 fitness and business centers to our high-speed WiFi. When you’re here, you’re taken care of.

American Express, VISA, MasterCard, Discover and Diners Club.

Yes, cribs are complimentary, and rollaway beds are $30 additional per night.

No, by law, all hotels in Boston are smoke-free.

Yes, you bet!

You must be 21 or over to check-in and stay alone.

Yes, we have 3 food and beverage outlets: City Table, Solas and City Bar. Click here for more details.

The hotel is dog friendly and permits dogs 50 lbs and under at no charge! We have a two dog per room limit. Please just let us know before arrival so we can make sure we are ready for our four-legged guest too. Dog sitting services available. “Green space” is available just two blocks away on Commonwealth Avenue. Please contact us for additional details.

Yes, the front desk handles all laundry and dry cleaning services. Same day options available.

Yes, the Concierge will gladly assist with airport transportation, limousines and car rentals.

Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day. Free weights, Nautilus, and cardio equipment available.

Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be sure the name on the package(s) matches that of your reservation. Please email the concierge with any questions.

Yes, the hotel has ADA-compliant rooms, including one suite.

Yes, we have wood-burning fireplaces that operate on a seasonal basis in many of our guest rooms. When you would like your fire started, our bellman will come up and light the fire, please give us a call at the front desk.  Fires can be lit between 8AM and 11PM.

Yes, please reach out directly for availability and rates.

Yes, our 11th floor is dedicated to reducing allergens. Please reach out directly for availability and rates.

While we welcome many students and their families, we do not have any rooms that function as dorm residences.

…Back Bay? Located in the heart of Back Bay.
…Copley Square? One block.
…Hynes Convention Center? Three blocks.
…Faneuil Hall Marketplace? Approximately 2.5 miles.
…Fenway Park? Approximately 6 blocks from the hotel.
…Museum of Fine Arts? Approximately 7 blocks from the hotel.

For a map and more information on sights and attractions near the hotel, click here.

From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel.

There is a Bank of America ATM just across the street from us on Boylston Street.