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For most reservations, our cancellation policy is 24-hours prior to arrival. This may vary based on rates & dates, so please check directly with us to confirm.

No, The Lenox Hotel does not have any hidden fees, nor do we charge any of these types of fees. The only fees on our rooms beyond any incidentals you might charge to your room are local city & state taxes. All of our guests have equal and complimentary access to all of our amenities – from our locally roasted coffee and tea in the mornings, 24/7 fitness center to our high-speed WiFi. When you’re here, you’re taken care of.

The Lenox Hotel accepts American Express, VISA, MasterCard, Discover and Diners Club.

We’re all about empowering our guests to explore The Lenox and Boston in personalized and adventurous ways! That’s why we’re always packaging up pleasant surprises, specifically crafted to enhance your guest experience. Visit our current package offers here!

You bet, The Lenox is a great choice for families, especially those traveling with older children. Its Back Bay location puts families within walking distance of Boston Common, the Public Garden, Newbury Street, and easy access to public transportation for attractions like the New England Aquarium and Museum of Science. The hotel offers spacious rooms and suites that can accommodate families comfortably. Check out these blogs for some fun, family activities while visiting Boston. Museums  Skating  School Vacation

Absolutely! The Lenox Hotel’s historic charm, elegant décor, and cozy, intimate atmosphere set the tone for a memorable stay. Many rooms feature real wood-burning fireplaces, and our on-site dining option make it easy to plan romantic evenings. Its location near Newbury Street and the Boston Public Garden is perfect for strolling, shopping, and enjoying the city together. Our Fireside Experience Package is the perfect choice for a romantic getaway in Boston!

One of the most unique features at The Lenox is the many rooms with wood-burning fireplaces right inside them. Back when The Lenox first opened in 1900, the fireplaces were touted as a benefit not only due to the ambiance they provided, but as dedicated in-room heating! Our other rooms were all heated by a central coal-fire system. In the 80’s, many of our fireplaces were bricked over and made non-functioning, only to be rescued and restored in the mid-2010’s. Visit our blog to see how the fireplace rooms have evolved over the years!

Yes. The Lenox is an excellent choice for business travelers, thanks to our great location in Boston’s Back Bay near major corporate offices, conference venues, and public transportation. The hotel offers convenient access to the Financial District and Logan Airport, along with business-friendly amenities such as on-site meeting space, in-room work areas, and complimentary Wi-Fi—making it ideal for both productivity and comfort during your stay.

Lenox Hotel gift cards can be purchased online here, or at the front desk of the hotel. The gift cards can be redeemed when checking-in or checking-out for your stay. For any questions, please feel free to contact our front desk team.

We do have parking available! Valet parking is available at $45 daily and $70 per night per car with unlimited in-and-out access. Oversized vehicles will incur an extra charge, please contact hotel directly for details.

Taking a road trip with your family? The Lenox Hotel in Boston is the perfect place to launch your New England vacation. Centrally located in Back Bay, the hotel is equidistant from Cape Cod, southern Maine and western Massachusetts. Check out our blog page for itinerary ideas!

Yes, cribs are complimentary, and rollaway beds are $30 each per night. Traveling with family is easy when staying at The Lenox Hotel! Besides having cribs and rollaway beds, we also offer rooms with pull-out sofas – perfect for the entire family!

No, by law, all hotels in Boston are smoke-free, however, we do have designated smoking areas outside of the hotel.

Yes, children stay for free at The Lenox! Traveling with family is easy when staying at The Lenox Hotel. Besides having complimentary cribs and rollaway beds (for an additional fee), we also offer rooms with pull-out sofas – perfect for the entire family!

Both early check-in and late check-out is based on availability. Late check-outs may carry an additional fee based on occupancy and availability.

In order to check-in and stay alone at The Lenox, you must be 21 or over.

Yes, at The Lenox, we have three incredible and distinct dining options. Willow & Ivy, our newly renovated restaurant featuring locally crafted dishes for breakfast, brunch or dinner. Sweeney’s on Boylston – our pub serving authentic Irish classics and The Irving at The Lenox our intimate lobby cocktail bar; as well as 24/7 In-Room Dining. Click here for more details.

The Lenox is dog friendly and permits dogs 50 lbs. and under at a one-time fee of $75 per stay. We have a two dog per room limit. Please just let us know before arrival that you are traveling with a dog so we can make sure we are ready for our four-legged guest too. While your dog may not be left in your room unaccompanied, dog sitting services may be available. “Green space” is available just two blocks away on Commonwealth Avenue. Please contact us for additional details.

Yes, we do have dry cleaning services available at The Lenox. The front desk handles all laundry and dry-cleaning services with same day options available.

The hotel does not provide transportation to/from the airport but our Guest Specialists will gladly assist with airport transportation, limousines and car rentals. Here are some tips to get where you need to be!

Back Bay Logan Express Shuttle

Tickets are just $3 from Back Bay and the return trip is FREE!

Daily, every ½ hour 5am – 9pm

Back Bay Pickup Locations:

• 800 Boylston Street, near the Boylston Street entrance to the Prudential Center. One block from hotel
• In front of the Dartmouth Street entrance to Copley Place, directly across the street from Back Bay Station

Airport Pickup Locations:

• Arrival level at every terminal

Daily, every ½ hour 6am – 10pm

Taxi/Uber/Lyft

Approximately $35-$40 Follow signs for the pickup/drop-off lots

Livery Service

Our guest specialists would be happy to set up transportation for you with LuxLimo

Sedan – $110 + 20% gratuity

SUV – $160 + 20% gratuity

Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day. Free weights, Pelotons, Nautilus, and cardio equipment are available.

Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be sure the name on the package(s) matches that of your reservation. Please email our team with any questions.

Yes, The Lenox has ADA-compliant rooms, including one suite.

Yes, we have wood-burning fireplaces that operate on a seasonal basis in many of our guest rooms. When you would like your fire started, our bellman will come up and light the fire, please give us a call at the front desk.  Fires can be lit between 8AM and 11PM. Fireplaces can only be lit between Labor Day and Memorial Day due to the high heat and humidity.

One of the most unique features at The Lenox is the many rooms with wood-burning fireplaces right inside them. Back when The Lenox first opened in 1900, the fireplaces were touted as a benefit not only due to the ambiance they provided, but as dedicated in-room heating! Our other rooms were all heated by a central coal-fire system. In the 80’s, many of our fireplaces were bricked over and made non-functioning, only to be rescued and restored in the mid-2010’s. Visit our blog to see how the fireplace rooms have evolved over the years!

Yes, The Lenox Hotel offers connecting rooms which makes an ideal set-up when traveling with your family. With so many activities in Boston geared to families – the Children’s Museum, the Museum of Science and the New England Aquarium – The Lenox Hotel is the perfect home base for your Boston adventure!

Please reach out directly to our Reservations Team for availability and rates.

Yes, The Lenox Hotel has pet-free rooms on the 11^th floor dedicated to reducing allergens. Please reach out directly to our Reservations Department for availability and rates.

While we welcome many students and their families, The Lenox do not have any rooms that function as dorm residences.

The Lenox Hotel is within walking distance to many top colleges and universities in the Back Bay – including Northeastern University, Emerson College, Berklee College of Music, Boston University, Simmons and Emmanuel College. Boston College, Tufts, Harvard and MIT, across the river in Cambridge, are all accessible by public transportation, ride-share services or in some cases, walking!

Our Neighborhood

Boston’s neighborhoods each have dynamic & unique personalities. From the 200-year-old cobblestoned streets of Beacon Hill to the modern skyscrapers of Downtown, the texture of Boston is both ever-changing and timeless. The best part? Boston is incredibly walkable, meaning visitors & residents alike can explore & truly get to know what makes Boston, Boston. Learn a little more about each of Boston’s neighborhoods with our interactive map here.

The Lenox Hotel is located right in the heart of the Back Bay neighborhood of Boston. The hotel sits at the corner of Boylston and Exeter Streets, which is a prime location in Back Bay. Boston’s Back Bay is renowned for its charming brownstone, tree-lined streets, and picturesque parks. Back Bay is a cultural hub, home to fashionable boutiques, fine dining establishments, and cultural institutions such as the Boston Public Library and Prudential Center!

The Lenox Hotel is about one block away from Copley Square, which is roughly a 3/5-minute walk, with easy access to landmarks like Trinity Church and the Boston Public Library, as well as many nearby shops and restaurants.

The Lenox is conveniently located only about ¼ mile from Boston’s iconic Fenway Park, home of the Boston Red Sox. A scenic 20-minute walk or a quick rideshare away, The Lenox is the perfect home base while in town for a game! Check out our hotel blog for suggestions on where to grab a beer or bite before a game!

The Lenox Hotel is a quick 5-minute walk from, less than ¼ mile. Connected to the Prudential Center, the Hynes Convention Center is host to numerous citywide meetings & conventions with over 176,000 sq. ft. of space.

The Lenox Hotel is approximately 1.5 miles from Faneuil Hall Marketplace, about a 30-minute walk and a few stops away on the MBTA’s Green and Orange Lines. Located on the historic Freedom Trail makes it an easy trip for shopping, dining, and exploring this Boston historic landmark while staying in the Back Bay. Comprised of 3 buildings that were built in 1826, the historic Faneuil Hall has many retail shops, as well as diverse dining experiences – one of the top tourist destinations in Boston!

Yes. The Lenox is an excellent choice for business travelers, thanks to our great location in Boston’s Back Bay near major corporate offices, conference venues, and public transportation. The hotel offers convenient access to the Financial District and Logan Airport, along with business-friendly amenities such as on-site meeting space, in-room work areas, and complimentary Wi-Fi—making it ideal for both productivity and comfort during your stay.

The world-class Museum of Fine Arts is approximately 10 blocks from The Lenox, a quick 10-minute ride way or a brisk 30-minute walk! The 20^th largest museum in the world and home to many masterpieces, the MFA is one of the most popular tourist destinations in the city. The beautiful Isabella Stewart Gardner Museum with impressive courtyard and eclectic art collection is located about 1 mile from The Lenox Hotel, a few stops away on the “T”. Boston’s Children’s Museum is located approximately 1.5 miles from the hotel, a brisk 40-minute walk. The museum offers 3 floors of interactive and hands-on learning. The Museum of Science, located in Science Park, about 1.7 miles from The Lenox Hotel, has over 700 interactive exhibits as well as the world renowned Charles Hayden Planetarium.

Located steps away from the finish line of the Boston Marathon, The Lenox is an ideal spot to stay whether you are running or cheering on a loved one! Learn all about our love of the Boston Marathon on these hotel blogs: History of the Finish Line, the Marathon Route, Photos from 2025 Marathon.

The Lenox Hotel is within walking distance to many top colleges and universities in the Back Bay – including Northeastern University, Emerson College, Berklee College of Music, Boston University, Simmons and Emmanuel College. Boston College, Tufts, Harvard and MIT, across the river in Cambridge, are all accessible by public transportation, ride-share services or in some cases, walking!

We are fortunate to be located near some of the best hospitals in the world. The Lenox is a quick car/taxi/rideshare or MBTA stop away from Mass General Brigham, Dana-Farber Cancer Institute, Boston Children’s Hospital, Beth Israel Deaconess Medical Center, Spaulding Rehabilitation Hospital to name a few.

The Lenox Hotel is conveniently located near Boston’s Logan International Airport, as well as other regional airports.

From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel.

There is a Bank of America ATM just across the street from us on Boylston Street as well as one located here at The Lenox, in our lower lobby near Sweeney’s interior entrance.

The Lenox Hotel offers a variety of services to support your wedding weekend, including on-site accommodations, day-of wedding coordination, preferred vendor recommendations, and a dedicated events team to help guide the planning process.

For details on our wedding services, visit here. Our goal is to make your celebration seamless and memorable from start to finish!

Yes. The Classic Wedding Package at The Lenox includes use of the Board Room, which couples may use as they see fit. The package also includes a Wedding Suite for the night of the wedding. Couples are welcome to reserve the suite for the night before as well, making it an ideal space for getting ready. Your wedding coordinator can assist with setup, and both spaces provide a comfortable, stylish setting for pre-wedding preparations and photos.

Yes. Couples can host both their ceremony and reception at The Lenox Hotel, all within our stunning Dome Room. Celebrating in one location offers convenience for you and your guests.

Yes. Couples are welcome to bring personal décor to make their wedding truly their own. Our events team will assist in ensuring everything enhances the space and adheres to venue guidelines. For safety, the only restrictions are sparklers, confetti, glitter, and open flames.

Yes. The Lenox Hotel is pleased to offer courtesy wedding room blocks for your guests at a discounted rate, based on availability and time of year. Room blocks are typically reserved for the night before the wedding and the night of the wedding. Our team will work closely with you to ensure your friends and family enjoy convenient accommodations just steps from the celebration.

No, outside food and beverage is not permitted at The Lenox Hotel. That said, our in-house culinary team would be happy to accommodate menu requests and work with couples to create a truly personalized food and beverage experience.

Absolutely. The Lenox Hotel features elegant interiors, classic architectural details, and a prime Back Bay location. Couples enjoy beautiful photo opportunities throughout the hotel and surrounding neighborhood, including exclusive rooftop access with views of the Boston skyline, suite portraits, and stunning shots in our historic elevators.

Check out our Real Weddings page to see a wide variety of  images from past celebrations.

To begin planning your wedding at The Lenox, simply reach out to our Catering Sales Team at 617-421-4905 or submit an inquiry through our website. We’ll be happy to discuss availability, pricing, and next steps.

Yes. Engagement photo sessions at The Lenox may be permitted on weekdays with prior approval and booking through our Catering Sales Team. Please contact us in advance so we can coordinate timing and locations.

The Lenox Hotel has over 4,000 sq ft of meeting space. With With six distinct meeting room options including our iconic Dome Room ballroom, there’s a setup just perfect for your needs. Floor plans and dimensions can be found here.

Yes, each client has a dedicated meeting planner, along with an on-site manager during your entire event/meeting.

Yes, The Lenox Hotel works with an audio-visual partner who provides any equipment you may need – from projectors, projection screens to video conferencing equipment and AV technicians – we’ve got you covered.

The majority of meeting rooms at The Lenox Hotel have windows with natural light.

Unfortunately, the hotel does not allow outside catering for meetings. We offer an extensive catering menu which can be tailored to your group’s needs. Our current banquet/meeting menus can be found here.

Our Executive Chef and his team have a comprehensive menu selection that can be tailored to your meeting attendees needs.

Absolutely, our food and beverage team are able to customize and accommodate a wide variety of dietary restrictions – from gluten-free to vegetarian.

The Lenox Hotel offers complimentary high speed WIFI throughout the hotel and in all of our meeting space.

Yes, The Lenox offers valet parking rates at $45 daily.  Overnight rates are $70 per car with unlimited in-and-out access. Oversized vehicles will incur an extra charge, please contact hotel directly for details.

The Lenox Hotel has a 7% sales tax, 8% taxable administrative fee, and a 20% gratuity.