Our Promise

We are passionate about your experience on our website and the content we provide here. Selecting a hotel can be daunting, and we strive to make that process a little easier by painting a true picture of what we are about. From the pictures of our staff to the blog posts written by them, what you see here is genuinely who we are.

If you are shopping around and see a different offer for The Lenox on another site, let us know and we will make it right. We would be honored to be your home in Boston!

[email protected] | 800.225.7676

We look forward to welcoming you back!

We look forward to welcoming you back!

We have been truly humbled by the events of late which have changed all of our lives. Both the last few weeks and the last few months have allowed us, as a family, as a business, and as individuals to take an honest look within and without. To analyze not just the way we do business as hoteliers, but to better understand our place in the community of which we are a part. My unwavering promise to you is that we will continue to find ways to listen, to improve, and to evolve. We will be better for it, more focused on what it means to be a community and with an even greater spirit of welcoming than ever.

Today, I am ecstatic to share that our doors are open!

Circumstances of late have not allowed us the pleasure of being able to look after you as we have done for over five generations, and we cannot wait to get back to the foundation of what we do, taking care of you. Times have, of course, called for some changes in how we operate, and we have looked at every facet of your experience and painstakingly created measures to ensure that your health & safety are paramount. Peppered throughout your stay are some additional special touches to remind you just how much we have missed you!

I can assure you of one thing that will never change when you stay with us – the steadfast dedication in each of us to make you feel as cared for and special as ever. I have long said that while you may not remember exactly what we did for you when you were with us, we are confident that you will long remember how we made you feel when you were here – looked after and safe!

Just as our doors are wide open, so are our arms (six feet away!) as we get the pleasure of welcoming you back!

Hope to see you soonest!

Dan Donahue